Junior Service Centre Engineer

Type: Trainee
Region: South East

We are seeking a highly motivated and technically adept individual to join our team as a Junior Service Centre Engineer. This role is an exciting opportunity for a passionate individual to kick-start their career in the dynamic field of IT managed services. This position will be based from our office in central Brighton and offers fantastic opportunities to develop your career and learn new skills. Ideal offer a comprehensive 8-week training plan to get candidates up to speed for the role so you do not necessarily need to have experience, just enthusiasm!

About Ideal

Ideal is an inspiring place to work where we help customers transform their business. For our team members, we offer excitement, a sense of purpose and the opportunity to develop. We continually invest in our employees development and training to keep our skills fresh and enable our employees to further their careers whether this be technical qualifications, soft skills training, or something personal to them.

Ideal designs, deploys and manages the Smart Network Technology that underpins the Smart Building Environment and provides solutions for the Enterprise customer space. We are an independent company, offering a refreshingly different experience to much larger technology solutions providers.

About the role

You will be working within our 24/7 Service Centre, investigating and helping to resolve issues on customers’ networks and IT estates. This will include:

• Managing incidents, investigating alerts, and carrying out change requests.
• Supporting ad-hoc projects to develop the capabilities of the Service Centre.
• Managing support cases to enable fast resolution for our customers.
• Ensuring all cases are recorded accurately and closed within agreed timeframes.
• Sharing knowledge across the team to ensure and enable best practices.

Skills and Experience

We empower our people and enable them to work in an environment that is best suited to them. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about this role but your experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway.

Network support and administration (any of below):

• Routing & Switching (Cisco, Meraki, HP)
• Firewalls & Security (Palo Alto, Cisco, Fortinet)
• Wireless Networks (Cisco, Meraki, Ubiquity, Aruba)
• Achieved or working towards vendor accreditation or equivalent (e.g. CCNA, PCNAS, CompTIA Network+)
• Accurate written and verbal English communication skills
• A brilliant communicator
• Process orientated
• Adaptable and organised

Other optional, but useful skills include:

• Microsoft 365 and/or Azure support and administration
• Server & Storage support and administration
• Unified Communications / Collaboration support and administration (e.g. Cisco CUCM, MS Teams)
• Full UK Driving Licence

Key Info

• This role is based on a rotating shift pattern including regular night-time and weekend work; 3x 12-hour shifts (7 to 7), 3x days off, subject to change as the team grows.
• Development opportunities to expand skills to cover multiple technologies with fantastic exposure to new products and technologies.
• Compensation for providing support outside of scheduled hours.

Benefits

• 22 days Annual Leave + Bank Holidays.
• Health Cash Plan, Annual Bonus Scheme, Opportunity & Colleague-Led Spot Bonus Schemes.
• Cycle2Work Scheme, Headspace Subscription, Perkbox Benefits Program, and more.
• Remote Work & Flexible Hours, Regular Social Events.
• Extensive training & development opportunities with paid study leave.
• Community focused groups such as our in-house Diversity, Inclusion & Belonging Team and Culture Club.

At Ideal, we are committed to offering a work experience that values diversity, inclusivity, and authenticity. If you’re passionate about solving technical issues and thrive in a fast-paced environment, then this role is ideal for you.