Junior Technical Support Engineer

Type: Trainee
Region: London

Job Description

HBX is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION

This position is responsible for providing technical assistance with computer hardware and software to support user requirements in the Company.

KEY RESPONSIBILITIES

Serve as the first contact with users who need technical assistance via the Jira ticketing system, phone, or email.

troubleshoot system and network problems, diagnosing and solving hardware or software issues raised from users.

Responding in a timely manner to users’ issues and requests.

Following up with users to ensure full resolution of issues.

Manage helpdesk tickets in a timely manner.

Performing hardware and software installations, configurations, and updates as needed.

Assist in IT infrastructure projects and documentation of manuals, etc.

Controlling IT asset, maintaining records of computer asset.

Ad-hoc duties assigned by supervisor.

Ensure policies, procedures and standards are meet.

CANDIDATE PROFILE

Degree/Diploma in Computer Science / Engineering / Information Technology

Strong analytical skills to study problems and records and identify solutions.

Strong interpersonal communication and relationship-building skills.

Good command of English, able to communicate effectively in a multinational working environment.

Good team member, proactive and has a positive attitude

Ability to work in flexible hours.

Good knowledge in Windows OS, Office 365 and basic networking would be an advantage