Client Operations Associate – Graduate

Type: Graduate
Region: Scotland

Our client is seeking a dedicated and experienced Operations Associate to join their dynamic team in Glasgow. This role offers an exciting opportunity to manage daily operations and client relationships for global clients, providing first-class service and break resolution across various products for global markets. The successful candidate will enjoy the benefits of hybrid working, with three days in the office, and the flexibility to work from home on other days.

  • Exciting opportunity to manage daily operations and client relationships for global clients.
  • Hybrid working model offering flexibility and work-life balance.
  • Competitive hourly rate under PAYE engagement terms.

What you’ll do:

As an Operations Associate, you will play a pivotal role in managing daily operations and nurturing client relationships for Global Clients. You will be responsible for providing top-notch service and resolving breaks across various products for global markets. Your role will involve close collaboration with Global Stakeholders, including Trade Support teams, Prematch and Fails, Business Units, and senior management across the firm. You will also be tasked with planning and organising projects, initiatives, and team testing while ensuring that all procedures are accurate, relevant, and strictly adhered to. Your proactive contribution towards improving process efficiency through root cause analysis will be highly valued.

  • Manage daily operations and client relationships for Global Clients.
  • Provide first-class service and break resolution across various products for global markets.
  • Work closely with Global Stakeholders including Trade Support teams, Prematch and Fails, Business Units and senior management across the firm.
  • Liaise and communicate effectively with Global stakeholders and various operational groups.
  • Plan and organise projects, initiatives and team testing.
  • Provide reporting and information to management and key stakeholders.
  • Manage various client-related functions such as trade amendments, client queries & reporting within specified timescales.
  • Ensure procedures are accurate, relevant and adhered to.
  • Contribute proactively towards improving process efficiency through root cause analysis.
  • Identify risk items timely and escalate them to management.

What you bring:

The ideal candidate for this Operations Associate role will bring a proven background in Financial Services within Operations, coupled with experience and knowledge of Client Servicing. You will possess strong verbal and written communication skills, enabling you to liaise effectively with global stakeholders and various operational groups. Your ability to manage workload effectively, prioritise tasks, and meet deadlines will be crucial in this role. A solid understanding of risk management principles and escalation processes is required, along with high levels of accuracy and numeracy skills. Your analytical thinking ability coupled with strong investigative skills will enable you to resolve complex issues efficiently.

  • Proven background in Financial Services within Operations.
  • Experience and knowledge of Client Servicing.
  • Strong verbal and written communication skills.
  • Ability to manage workload effectively, prioritise tasks, and meet deadlines.
  • Understanding of risk management principles and escalation processes.
  • High levels of accuracy and numeracy skills.
  • Analytical thinking ability coupled with strong investigative skills.
  • Proactive & flexible team player attitude.
  • Ability to establish effective working relationships with local and global colleagues.

What sets this company apart:

Our client is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of their people are critical to their success. They share a common set of values rooted in integrity, excellence, and strong team ethic. They provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. Their philosophy balances personal lifestyles, perspectives and needs which is an important part of their culture.

What’s next:

Ready to take your career to the next level? Apply now!

Apply today by clicking on the link provided!

Job Overview
EarlyCareers.co.uk
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Share