Marketing Administration Assistant

Type: Apprentice
Region: South West

Placed with the Client Services department you will be part of the team that supports our clients and enables us to deliver great results. You will gain experience of sales and marketing with opportunities to explore a range or skills and training across the agency. This role will also focus on growing Bigwave through business development/sales.

As a key support to Client Service colleagues you will be helping to complete client projects in a timely manner. On a weekly basis you are likely to be making outbound calls to engage new and existing clients, be booking appointments for staff to follow up, support the workflow of client projects by updating jobs, projects or undertaking tasks and gaining training and experience in Sales and Marketing.

Training and career personal development will be provided.

The following outlines some key examples. Support and training will be provided across all duties.

? Ensure client activity (artwork requests, amends and sign offs) are registered and managed through the company database.

? Review submitted job briefs/amends to ensure they contain relevant technical information and final text for designers to work from them.

? Ensure new jobs are individually assigned a unique number and that the deadline for completion is indicated to the studio.

? Assist and provide designers with additional materials (i.e. logos and text) as required and to source these as required.

? Ensure that work undertaken meets a suitable standard.

? Answer the telephone and direct callers to the appropriate individuals.

? Make calls to potential prospects or clients, with the goal of setting appointments for staff to follow up.

? Support agency and client marketing delivery across a range of channels such as email, SMS and outreach.

? Provide administrative support, such as producing reports and taking notes.

? Task in website amends using our ticket system.

? Liaise with third parties and to place orders/source information for clients as required.

? Maintain and monitor our priority email account (where overflow work is first sent).


You will attend Exeter College one day a week (during term time) to work towards your Level 3 Business Administration apprenticeship.

Qualifications required

Maths and English GCSE C/4

Skills required

Basic computer skills: word processing and email.

Confident and professional telephone manner

Good time-keeping skills


The Client Services department has a career ladder that provides a clear structure for progression.

Roles within the ladder include:

Account Executive, Account Manager, Senior Account Manager, Client Marketing/partnership Manager and Account Director

Qualification / Standard : ST0070 Business administrator

Duration 18 months

Job Overview
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