Aftersales Clerkadministrative Apprentice

Type: Apprentice
Region: West Midlands

Handling Logistics – book daily shipping requirements working with shipping provider.

Providing tracking information to customers.

Handling queries regarding deliveries.

Customs Clearance instructions as and when required for incoming shipments.

Organising collection of parcels to be returned to Morgan.

Participate in training sessions and assessments as part of the apprenticeship qualification.

Collate information for reports e.g. late deliveries – goods damaged on delivery.

Organising and filing of necessary documentation within the department.

Negotiating the best possible rates and delivery times with our shipping provider.

Contacting customers with updates on delays with deliveries.

Working with other members of the parts team to deliver the best service possible.Health & Safety:

All colleagues have a duty of following Health and Safety and adhering to any H&S policies and practices when undertaking their role.

Training

Express delivery sortation hub operative

Equal to Level 2 (GCSE)

Qualifications required

GCSE Mathematics & English (Grade 9-4 (A*-C)) desirable

Skills required

Communication skills

Team working

Literacy & numeracy

Following instructions

Prospects

A full time position may be available on successful completing of this apprenticeship.

Qualification / Standard : ST0753 Express delivery sortation hub operative

Duration 15