Apprentice Administration Assistant

Type: Apprentice
Region: East Midlands

Carry out administration processes to support emh Sharpes Administration Team. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.What you will do in your working day

  • To provide administrative support to EMH Sharpes Administration Team with positivity to ensure the effective

    operation of administration tasks which will include liaising

    with EMH Customer Services/Experience Team

  • To deliver front line customer care services effectively over all our multimedia channels including telephone, e -mail, web, text and SMS
  • Handle and help resolve multimedia queries in a prompt respectful and courteous manner
  • Interpret any repair queries and respond within set guidelines including instructions to contractors
  • Provide effective customer service to deal with routine queries, face to face, over the phone and via-email
  • Organise and schedule meetings, maintaining effective diary management
  • Scan, photocopy and maintain documents in line with data protection guidelines
  • Provide administration support for ad hoc requirement such as large mail communications, annual processes, projects, and the production of any manual correspondence
  • Assist with record keeping computerised and manual
  • Always maintain confidentiality and handle all information in accordance with Data Protection Policy
  • Support the Administration Team with the procurement process and stock recording of PPE/uniforms and relevant business purchases
  • Deal with arising queries, future and completed reactive works to help support Reactive Managers and Administrators 

The training you will be getting

Customer Service Practitioner Level 2

Training schedule has yet to be agreed. Details will be made available at a later date

Apprentices who have not achieved the equivalent of level 2

qualifications in maths and English, will need to achieve level 1

functional skills in these and work towards level 2 functional skills

What to expect at the end of your apprenticeship

Potential opportunities for successful candidates to progress further

within the company

Job Overview
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