Junior IT Support Analyst

Type: Trainee
Region:

Responsibilities

• ?To provide an effective, high quality IT support service to all CG employees in Europe.
• To work closely with the support and infrastructure teams globally at the direction of the line manager.
• To have good attention to details to ensure a first-time fix is provided. To expand relevant IT skills base and be capable in supporting all hardware and software.
• To consider, and where applicable, suggest potential improvements to systems.
• Provide basic training for new users on existing application where appropriate and identify areas that require further training.
• Record and respond to support tickets with SLA.
• Good knowledge to provide support on Active Directory (Azure/On-Prem), Microsoft Exchange (Online/On-Prem), SCCM, Intune, McAfee, Microsoft Office 365, Windows, IOS and Android devices.
• Provide hardware support for desktops, printers and peripherals, including diagnosis and, where appropriate resolution before outsourcing to third parties.
• Experience using Group Policy and PowerShell scripting to be able to provide support.
• Providing support for Cisco VOIP, including CUCM administration. Knowledge and understanding to provide support on voice recording systems.
• Act as a first port of call for all users for software in a standard build and bespoke / specialised software
• Develop skills to support different market data products and custom in house or third-party applications
• Ad hoc tasks as required

Qualifications, Experience and Skills

• Educated to A Level or equivalent (or suitable professional qualifications).
• 2 years relevant experience in providing deskside support (ideally in Financial Services)
• Excellent verbal and written communication skills complemented by exceptional interpersonal skills;
• Knowledge of core applications to be able to provide 2nd/ 3rd line support levels in all business areas;
• In depth knowledge of Microsoft stack of OS and applications;
• Knowledge of UC platforms and interoperability;
• Ability to demonstrate a high level of discretion and confidentiality;
• Highly organised and reliable, self-starter, motivated and ambitious;
• ?Detail oriented with strong organizational skills;
• Excellent prioritization skills with the ability to excel under pressure;
• Excellent teamwork skills complemented by the ability to work well independently;

Canaccord Genuity Limited aim to promote an environment free from discrimination, harassment and victimisation where everyone receives equal treatment regardless of age, colour, disability, gender, race, sexual orientation, hours of work, marital status, national origin, political opinions or religious beliefs. All decisions on employment practices are objective, free from bias and based upon work criteria and individual merit. To monitor the effectiveness of our efforts in regards to offering equal opportunities, we would be grateful if you would provide the relevant information requested on the application form. The information requested will be detached by us upon receipt of your application and will not be used during the selection process.