Customer Services Assistant Apprentice

Type: Apprentice
Region: London

Shift start/end time

Saturday

Click on the video below to meet Bertie & Becky who are both Customer Service Assistants (CSA) at our co-op. They tell us more about what it is like to work as a CSA in our food stores.

We invest in our colleagues to help them to progress in their careers and achieve their full potential. Competitive rates of pay

~20% discount in our food stores, along with other discounts across our family of businesses

~22 days holiday (plus bank holiday entitlement) which increases with service

~5% employer pension contribution

~ Death in service benefit

~ Enhanced* family leave and pay arrangements

~ Opportunities to grow, with award-winning training and apprenticeship programmes

~ Great deals and discounts across 100’s of high street and online retailers

~ Financial wellbeing support, including Wagestream®

We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

As a CSA (Food Retail) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link;

The East of England Co-op is the largest independent retailer in East Anglia, with over 230 stores and branches across Norfolk, Suffolk, Essex and Cambridgeshire.

Owned by over 260,000 members – including our colleagues – our vision is to be the most valued organisation in our region, by being a better kind of business and using our profit to make a positive impact on our communities.

Our Community Cares Fund provides hundreds of thousands of pounds to support groups and good causes, with a focus on mental health and wellbeing, food justice for all and creating community spaces.

With a focus on environmental sustainability, we’re proud to have led the way on reducing food waste, being the first major retailer to sell food past its Best Before date for just 10p.

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential, whether in food retail, funeral services, property investment, travel, security, stonemasonry, events, or our support functions.

The good news is you’ll only have to register once – after this, it’ll be easier and quicker to apply for any roles in the future too.