International Customs Apprentice – Birmingham: Logistics Operation Centre

Type: Apprentice
Region: West Midlands

Logistics is more than getting the product from A to B. At DHL Supply Chain we combine management and value-added services with our customised, integrated logistics solutions which drives resilience, efficiency, improves quality and creates competitive advantage. Our Data Teams assist the operational and Functional Teams in creating meaningful data which allows informed decisions to be made to ensure we are operating with financial and KPI agreed terms.


  • Working within our freight planning Team , you will work with a passionate team focusing on the below and many more.
  • Ensure compliance regulations are followed at all times to ensure no delays
  • Working with Carriers to transport good to meet the Customer requirements.
  • Creation of GMR/GVMS vital documents to ensure carrier can move through ports successfully.
  • Meet all target KPIS
  • Carrier Management
  • Route cause analysis
  • Effective communication
  • Stake holder Management


  • Move Freight internationally (Geography, cargo, goods, planning and documentation)
  • Follow customs procedures (Trade tariffs, VAT, Customs, Import and Export, Declarations and commodities)
  • Follow Business Finance and Freight Costing (Business accountancy and taxation principles, Commercial invoicing and billing, accruals, Pricing and spotquoting, Currency conversions, Margins, Quotations)
  • Excel with Customer Service (Communication, Personal Skills, Culture, Media, World times, Complaints)
  • Have a chosen pathway (air, ocean or road)


COMPENSATION: £21,000 per annum starting salary. As an Apprentice your salary will increase throughout the programme.

BENEFITS: As part of a growing DHL population, you’ll receive access to a variety of excellent benefits including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.

NETWORKS: At DHL we want everyone to be their true selves in the workplace. We are committed to ensuring people feel like they can contribute and that they belong. We primarily focus on 6 key pillars, Ability, Ethnic and National origin, Religion, Gender, LGBTQ+ and Generations and in the UKI we are committed to focus on Educating, Supporting and Celebrating diversity!

WORKING WEEK: 40 hours shift patterns will apply DO YOU WANT TO KNOW MORE?? Join us for a live Insights session where you can hear from our Manufacturing Logistics Team and current Apprentices to ask any more questions you may have TBC to register for the event.

APPLICATION PROCESS: Our application process is simple – you’ll complete an online application form, then take an online strengths assessment, followed by an online job simulation. Provided you meet the required criteria, you’ll be invited to an Experience Day where we can meet you. Data analyst Experience Day Date: 10th April 2024 in person in Rugby PLEASE NOTE, WE RECEIVE A HIGH NUMBER OF APPLICATIONS FOR OUR APPRENTICE PROGRAMMES AND MAY CLOSE THE VACANCY EARLY IF WE’RE OVERSUBSCRIBED. IF YOU’RE INTERESTED, WE RECOMMEND SUBMITTING YOUR APPLICATION AS SOON AS POSSIBLE.

Job Overview
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