Customer Service Apprentice

Type: Apprentice
Region: North West

DF Capital have a fantastic opportunity to join their team as a Customer Service Apprentice. You will be central to many internal departments and will be a key contact for their savings customers and commercial team. You will provide outstanding customer service whilst working towards a Customer Service Level 2 qualification. They are dedicated to nurturing your career journey by offering bucket loads of opportunities for personal and professional development. They are here to support your growth journey every step of the way.

Your day to day

As a Customer Service Apprentice, you will work closely with the Savings Team Leader and team to deliver exceptional service for our customers, alongside general support to the wider business.

Day to day tasks will include:

  • Be the first point of contact with their savings customers on the phone and via email.
  • Help customers with the opening and ongoing running of their accounts.
  • Ensure accurate and timely response to customer queries.
  • Met service level agreements for processes as specified by the Savings Manager.
  • Liaise with the wider business, including Cash Operations, Change and Finance.
  • Represent the Savings team including ross functional projects providing insight for process improvements.
  • Ensure all retail processes are completed efficiently and accurately.
  • Complaints to be dealt with effectively by following internal processes.

You should apply if

At the very heart of every DF Capital employee is a shared identity and belief in what they are and what they do. Its about how they see themselves and what is important to them. You will live their brand values. As such, you will be curious, enjoy enthusiastically experimenting, always demonstrate integrity and love to give back.

Company Benefits

  • Private medical insurance for you and your partner/spouse
  • 10% Employer pension contribution
  • 30-day annual leave entitlement plus Bank/Public Holidays
  • Free Gym Membership
  • Discretionary annual bonus
  • Discretionary share awards
  • Life Assurance
  • Income Protection
  • Save As You Earn company share acquisition scheme
  • Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
  • 4 days paid Volunteering leave to support our local communities
  • Vibrant office location in the lively city centre of Manchester
Job Overview
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