Customer Service Apprenticeship – Upminster

Type: Apprentice
Location: Upminster (RM14 3PJ)

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Do you have a passion for helping people, love talking on the phone, then this is the job for you! A great opportunity has arisen due to the vast expansion of the contact centre and we are currently looking for ambitious and vibrant apprentices to join our established team based in Upminster, Essex.

All our current agents are trained on multiple call campaigns that we manage for the largest insurers in the UK. The apprentices will have the opportunity to join our team, have extensive training in all call campaigns that we manage, giving the apprentices the chance to work on varied products. We have a bespoke CRM system which they will be given full training of how to use.

Your role will include:

• Calling insurance applications as they fall in our live CRM system
• Building relationship with the applicants, to ensure their experience is of the highest quality
• Filtering the applicants insurance needs and connecting them to the correct insurer
• Managing applicants call needs, such as booking call backs, in some cases being able to offer them multiple brokers to receive quotations
• Ensuring the CRM system is updated with relevant notes, that may be relevant to the insurer
• Using your communication skills to to connect the client with the Broker with a seamless transition

Benefits include:

• On site Parking available
• Smart Casual Dress Code
• Call Transfer Bonus schemes
• We are always running fun incentives, for example leaving early or other small rewards

Where you’ll work

Unit 8, Saxon House, Upminster Trading Park
Upminster
RM14 3PJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you’ll learn

Training schedule

Founded in 1974, we’ve been delivering market-leading learning and talent solutions for over forty years.

We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.

On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.

Requirements

Desirable qualifications

Other in:

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail

Other requirements

The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early

About this employer

Kompare Limited, is an insurance contact centre for the leading insurance providers across the UK. As an Apprentice Call Agent, you’ll be the voice of our company, helping customers who have applied for varied insurance products, managing the calls and connecting the client to the correct broker for their insurance quotes. Developing your communication skills to connect the client with the Broker with a seamless transition. Working towards a Level 2 Customer Service Practitioner Qualification.

⚠ Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.