Customer Service Apprentice
ApprenticeMark Your Interest
Customer Service Apprentice
Type: Apprentice
Location: ASHBY DE LA ZOUCH (LE65 2LP)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Supporting patients face to face at the front reception desk and over the telephone.
- Welcoming patients and visitors in person in a friendly and helpful manner.
- Signposting patients to the right clinician or service.
- Provide administrative support.
- Entering information into patients’ records by computer.
- Ensuring correspondence, reports and results are filed promptly.
- To maintain a thorough knowledge of all practice procedures and policies.
- Participate fully as a team member and attend all mandatory staff training.
- Taking responsibility for maintaining your own personal development.
- Maintaining a high level of confidence and confidentiality when dealing with patients’ information and data in line with the practice’s confidentiality policies.
Where you’ll work
ASCEBI HOUSE
118 BURTON ROAD
ASHBY DE LA ZOUCH
LE65 2LP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ACCESS TRAINING (EAST MIDLANDS) LTD
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off-the-job activities and training.
On-the-job and off-the-job training will be delivered in the workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4/C or above)
- Maths (grade Grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Time Keeping
- Confident
- Maturity
Other requirements
Prior to starting an apprenticeship, you will have to have a DBS
check in-line with the Practices requirements.
Able to travel to and from work each day. A driving licence is not essential is desirable
Interviews will be held Face to face at the Practice with Practice Business Partner and Team Lead.
Smart interview dress code
About this company
Castle Medical Group is a leading GP practice in the heart of North
West Leicestershire. Serving the population of Ashby-de-la-Zouch
and nearby villages, offering friendly and personalised healthcare.
The team delivers high-quality, patient-cantered care to individuals
and families.
https://www.castlemedicalgroup.co.uk/ (opens in new tab)
⚠ Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
Share
Facebook
Twitter
LinkedIn
Telegram
Tumblr
WhatsApp
VK
Mail