Customer Service/Admin Apprentice
ApprenticeMark Your Interest
Customer Service/Admin Apprentice
Type: Apprentice
Location: Basildon (SS15 5HL)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
There are several jobs that could potentially arise through working this role, such as:
General administration duties:
- Answering telephone calls
- Taking messages or transferring calls to the appropriate staff member
- Monitoring emails
- Document scanning
- Stock monitoring – clinical and non-clinical
Learning our clinical systems and once trained completing day-to-day tasks using this – such as booking appointments, clearing tasks, etc.
Working in the Basildon Surgery on reception. Booking appointments and dealing with patients face to face.
Please be advised that the above is an outline only and is not definitive or restrictive in anyway.
Where you’ll work
49 Ballards Walk
Basildon
SS15 5HL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THELIGHTBULB LTD
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- You will achieve the Level 3 Business Administration Apprenticeship Standard
- There are workshops that you will need to attend via Teams
- You will have a mentor who will deliver one-to-one teaching and learning
- In-house training will be given to support the specifics of the role
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
You may be required on some occasions to work at the Southend office.
About this company
Our Health Mission
Our experienced medical professionals put your healing needs first. We are proud to provide a high quality level of customer service, medical experience, and commitment to health and wellness to all our patients. Our goal is to improve your health and wellbeing, and we aim to do this through integration with other health care providers and accessing services within the healthcare sector required to meet individual patient needs.
Experience and Professionalism
With years of experience, our medical team will assess you and create a custom treatment plan that’s right for you. We understand the importance of educating you on the most effective ways to take care of your body, so that you can heal quickly and prevent future occurrences.
Physicians Who Care
Not only will our doctors treat your existing conditions, we also work to prevent pain and illness from occurring. We strive to help you improve your quality of life, achieve your wellness goals, and heal your body to live your best life possible.
Our Values
Our work will be guided by our beliefs and commitments to:
Inclusiveness – we have a duty to provide a healthcare service to all patients, we value diversity and are committed to equality
Quality – we strive for excellence through continuous improvement, training, and feedback.
Respect – we build feelings of trust, safety and wellbeing with both patients and colleagues.
Accountability – we are all responsible for our words, actions, and results. We value everyone and treat people with dignity and professionalism.
Teamwork – we achieve more and gain better results when we all work together.
Our focus is on Patient Care
We have been at the forefront of Urgent Care since 2015. We’ve grown from a small group of GP’s to an organisation serving over 5 million patients. We have diversified to provide many different healthcare services. We have Treatment Centres in a wide range of areas in the East of England which enables us to serve a broad range of patients.
Our Partners
Collaboration with Commissioning Groups ands other Healthcare Providers gives us the ability to provide the best quality service and deliver positive patient outcomes in all we do. We are committed to giving the greatest care possible for the local communities we serve.
⚠Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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