Customer Service Apprenticeship

Type: Apprentice
Region: South West

We’re looking for a friendly, helpful person to join the team in our Cheltenham branch as an apprentice. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.It will suit someone who’s at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.Apprenticeship programme:Our Senior Financial Services Customer Advisor Level 3 Apprenticeship is a 15 month programme that will require commitment to both work and the study of a professional qualification. The apprenticeship is supported by our market leading training provider so a high quality training to develop subject matter will be given as well as training and support internally on our systems & processes will also be givenSupport of a “buddy” to answer any questions as well as a line manager who will also provide regular feedback and support will ensure the most can be gained from the programme.

  • 25 days holiday plus Bank Holidays
  • Ability to buy and sell holiday allowance
  • Annual pay review
  • Personal pension
  • Annual Success Share scheme
  • Maternity, paternity and shared parental leave
  • Extensive wellbeing support
  • ‘My Lifestyle’ retail discounts
  • Service recognition

Apprenticeships are for anyone! We choose our apprentices based on their attitude, potential and willingness to learn. So, whether you’re starting your career or looking for a change in direction, an apprenticeship can offer you the support and training you need.We’re looking for people who are passionate about developing their skills and career in the main but you’ll also have some experience of dealing with people, have good communication skills and providing a good service. We can train you how to use our systems and all about our services but you’ll ideally already have grade 4, GCSE C or equivalent in Maths and English.Good attention to detail skills would be helpful and you’ll also be talking to lots of different people, so you’ll be confident talking to a diverse range of different people.The selection process will involve:

  • CV and application questions
  • Zoom or face to face Interview

As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Job Overview
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