Graduate Complaint Handler

Type: Graduate
Region: London

One of the UK’s leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Graduate Complaint Handlers to work within the financial services sector for a major UK bank. You will be working on an existing client project supporting the motor finance complaints team.

Please note, this role is a full-time position with 1 days in the

Newport

office once you have completed the accreditation period which is around 2-3 months, which offers a great opportunity to network in the financial services sector and develop experience.

Candidates will be required to 35 hours between the hours of Mon-Fri (830am-6pm).

The contract is initially for 6 months but there is opportunity for this to extend.

Youll be working in a dedicated team investigating and working a portfolio of complaints and disputes with some daily goals to strive for.

As a

Graduate Complaint Handler, you will be responsible for:

Taking ownership of some inbound calls from customers, logging new complaints and updating customers on the status of existing complaints.

Making outbound calls to customers to update on the progress of their case.

Collaborating closely with colleagues, customers, dealers, even manufacturers – talking (or writing to) a wide variety of people, in some cases senior customers within major motor brands.

Balanci…