Customer Service Apprentice

Type: Apprentice
Region: Eastern

You will be an integral member of the team, learning how to manage and track customer satisfaction, administer sales, and resolve customers questions effectively, creating a positive experience throughout.

An 18-month programme, following the Customer Services Specialist standard, achieving a Level 3 Customer Services qualification and all the practical experience alongside to be working in a Customer Service role from day 1.

Working from our Head Office in Peterborough, 5-days per week, Monday-Friday and attending college 1 day per month.

The scheme will give the opportunity to:

• Produce operating procedures that create a great customer experience.
• Maintain British Sugar’s service level agreements and review against our customer proposition.
• Active involvement in creating positive customer relationships.
• Produce customer Key Performance Indicators
• Join us on customer visits to build relationships and support our Commercial and Supply Chain teams.
• Manage administration, reports and customer questions and actively identifying and reviewing improvement opportunities.
• Assist in the production and maintenance of data, reports and spreadsheets
• Involved in successfully delivering our customer service projects.
• Develop behavioural skills to be a great team member.