Junior Manager

Type: Trainee
Region: South East

Junior Manager – Leatherhead

The Role

As part of our Food and Beverage Department, you’ll be joining as our Junior Manager, responsible for developing & maintaining the highest quality, personalised communication & services for all in-house guests, day spa guests and (SPA-)members in the Coach House Restaurant. To assist in driving the Restaurant forward by motivating and training the team and maintain a positive working environment. As Junior Manager you will receive ongoing training to prepare you for the Management Duties and behaviours.

Hours of Work: 45h a week across 5 days out of 7 on a rota basis.

Who you are

Proven experience in customer service, preferably in a similar organisation

Food Safety and Allergen certificate is desirable but not essential

The ability to perform under pressure and work in a fast-paced environment

Excellent time management skills and able to work to deadline

Attention to detail, efficient and responsible, focused on guest-satisfaction and staff well-being

What you’ll be doing

Assist the Coach House Restaurant Manager in overseeing the management of the restaurant

Efficiently deal with guest requests, requirements and any complaints

End-of shift duties including cleaning, complete closing procedures and checklists, handovers and reports

To take responsibility of the running of the restaurant in absence of the Coach House Restaurant Manager

Organising and supervising the correct set up of the restaurant

Mentoring and Coaching junior team members