Bar and Waiting Apprentice
ApprenticeMark Your Interest
Bar and Waiting Apprentice
Type: Apprentice
Location: Rockingham Road (LE16 7XY)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We’re on the lookout for a new Bar and Waiting Apprentice to join our team!
New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs. Our Bar and Waiting teams are at the heart of it all, right where the magic happens. It’s not just a shift in the bar. It’s mastering the best pint. It’s not just delivering delicious, quality food. It’s about creating those happy, memorable moments that leave our guests coming back for more.
Whether you’re an expert now or you’re just starting out, we’re here to help you become your absolute best.
As part of our Bar and Waiting team, you’ll be the face of our pubs, creating and maintaining a vibrant and welcoming atmosphere.
- Be responsible for taking orders, serving and upselling our fantastic food and drinks.
- Be passionate about providing brilliant customer service.
- Care about the wider team, turning your hand to support wherever needed.
- Gain people, marketing and operational skills whilst getting paid for it!
- Be encouraged to grow and develop whilst achieving a long-term career (if that’s what you’re after).
What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pubs, hotels and pub support centres, we have a range of career pathways to suit all.
What you get from us: You’ll be joining a pub company that’s been voted – Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits, including:
- 20% off at all our pubs, restaurants, and hotels.
- A reliable hours contract, to give you the security you deserve.
- Refuel at work with our ÂŁ4.50 meal deal option whilst on shift, including popular menu dishes plus a drink.
- Flexible and part-time hours offered to work around your family or higher education.
- Exciting range of high street, online discounts and cashback offers.
- Fantastic range of apprenticeship programmes to support your career.
- A friendly and lively atmosphere, working alongside passionate and diverse teammates.
- Access to Licenced Trade Charity for financial, mental, and emotional well-being support.
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
At Marston’s, you will be working towards your Food and Beverage Team Member Level 2 Apprenticeship qualification over the course of 15 months.
Marston’s. Where people make pubs.
Where you’ll work
Rockingham Road
LE16 7XY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
Food and Beverage Team Member Apprenticeship L2 including Functional Skills in Maths and English.
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation Skills
About this employer
We’ve been running pubs and brewing beer in one form or another for more than 185 years – a heritage that we’re incredibly proud of! Today we operate more than 1,400 pubs, bars and hotels.
⚠Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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