IT Support Apprenticeship

Type: Apprentice

Are you passionate about technology and eager to kickstart your career in the dynamic world of IT? Look no further! We’re seeking a motivated and enthusiastic individual to join our team as an IT Apprentice, specialising in providing communications and business systems to SMEs, mid-market, enterprise, and public sector organisations.

In this role, youll work towards your Level 3 Information Communications Technician delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

  • Provide basic technical support to end-users via phone, email, or in person. This includes troubleshooting issues related to software, hardware, and network connectivity.
  • Monitor and manage the IT ticketing system, logging incoming support requests, prioritizing them, and escalating issues as necessary.
  • Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and other hardware devices.
  • Install, configure, and update software applications on user devices according to company policies and procedures.
  • Assist users with password resets and account unlocks, following security protocols to verify user identities

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

  • 16,000 per annum
  • 25 days holiday plus bank holidays
  • Potential opportunity for a full time job role upon completion

Desired Qualities, Skills and Knowledge:

  • Great communication skills
  • Ability to work under pressure
  • Good time management skills
  • Grade 4/C in Maths and Grade 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Job Overview
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