IT Support Apprenticeship

Type: Apprentice
Region: North West

Are you a passionate tech-savvy individual looking to start your career within IT? Look no further! We are seeking a talented and enthusiastic IT Support technician Apprentice to kick start their dream career.

Our client is an award-winning business, in 2022 they were awarded one of the top 10% of IT companies globally! This is an amazing opportunity to jump into a business that is getting recognised so highly!

Throughout the Apprenticeship, you will be working within a small IT team that has big personalities. This will allow you to be supported through the whole of your Apprenticeship and beyond. Ensuring you gain the most experience possible to allow you to thrive in the role and become the next IT expert!

If you are passionate about kickstarting your dream IT career this is the perfect role for you. Offering 18,000 per annum, social events, gym membership discounts, Christmas bonuses and so much more! This is a super exciting role to not miss out on, apply now!

In this role, youll work towards your Level 3 IT Technician qualification delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

  • Assisting the Service Desk to provide remote support. 
  • Configuration of new equipment ready for client installs.
  • Raising support tickets through to completion
  • Working alongside Operation Manager and Director to assist with ongoing projects.
  • Installation and configuration of a variety of Hardware, Software and Applications etc
  • Setting up new laptops using Powershell/Scripting

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

  • 18,000 per annum
  • Working Monday-Friday, 08:30-17:00
  • Once a month early finish Friday
  • Christmas bonus
  • Regular Pay Reviews
  • Onsite Parking
  • Wellbeing Package
  • 24/7 telephone and online GP
  • Virtual physio at your fingertips
  • Discounted Gym membership + virtual gym classes
  • Shopping discounts

Desired Qualities, Skills and Knowledge:

  • Good communication skills with strong knowledge and passion for technology
  • IT troubleshooting skills and basic hardware understanding would be beneficial.
  • A good understanding of Windows Desktops and apps, specifically Windows 7 to 10/11
  • General networking knowledge and an understanding of Firewalls / Routers and Virtualisation
  • Due to the nature of the role a driver is required or learning to drive.
  • A grade 4/C in Maths and 5/C in English at GCSE is required for this role

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become a Digital Marketer.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Job Overview
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