IT Support Apprenticeship

Type: Apprentice
Region: Yorkshire and The Humber

Are you passionate about technology and eager to dive into the dynamic world of IT?

Baltic Apprenticeships are working with our client based in Leeds who are looking for an IT Apprentice to join their growing team! They are dedicated to providing exceptional financial solutions that empower their customers to enjoy a fulfilling retirement. Offered an exceptional 18,000 salary, an additional day off for you birthday, flexible working hours and much more! Their commitment to excellence, innovation and customer satisfaction has made them a trusted name in the industry.

As an apprentice you will be tasked with day to day first line IT Support responsibilities, assessing and assigning priorities of tickets, updating tickets to keep users updated and much more. You will be fully immersed in the world of IT and given all the tools to build a successful career in the industry! You will be closely supported throughout your apprenticeship by the IT Team Lead, not only that you will also have a specialist coach from Baltic Apprenticeships to guide you on your journey and provide you with industry expert knowledge each step of the way.

In this role, youll work towards your Level 3 Information Communications Technician delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• First line responsibility for the day to day end user IT Support needs of the company
• Serve as primary point of contact for all IT Support including in person, via phone and via the IT Service Desk ticketing system
• Assessing and assigning priorities of tickets
• Working on tickets on a resolve or escalate basis, performing 1st line troubleshooting on all incoming issues
• Updating tickets to keep users informed
• 1st line support for maintenance of existing systems.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• 18,000 per annum
• Monday to Friday either 8am-4:30pm or 8:30pm-5pm
• 20 days annual leave plus Bank Holidays
• Option to buy or sell holidays, maximum of 5 per year
• Birthday off as an extra day of annual leave
• Monthly bonus scheme
• Flexible working hours
• Cash healthcare plan
• Auto enrolment onto pension scheme
• Volunteering days
• Bike to work scheme
• Gym discounts

Desired Qualities, Skills and Knowledge:

• Excellent communication skills, both written and verbal
• A passion for IT
• A keen attention to detail
• Strong organisation skills
• Grade 5/C in GCSE English and Grade 4/C in GCSE Maths

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician. 

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.