IT Support Apprenticeship

Type: Apprentice
Region:

Are you passionate about all things IT and enjoy helping others with IT related issues? If so this could be the role for you!

Ready to kickstart your IT career with industry leaders? Join our apprenticeship program where we deliver cutting-edge IT projects that help clients thrive. Using top-tier tools and technologies, we create innovative solutions, ensuring secure and seamless access to systems and data. As experts in Cloud, Cyber Security, Managed Services, and more, we serve top names across the UKs public, private, and not-for-profit sectors. Start your journey with us and gain hands-on experience, expert mentorship, and a pathway to a successful IT career.

Roles and Responsibilities (Will include but not limited to):

Work to service level agreements and business deadlines

Work towards high quality customer service skills

Ability to work as part of a team and unsupervised on occasion

Ability to apply a calm and considered approach to support calls/incidents

Ensure adherence to all ITPS policies including ISO security and quality policies in accordance with the role

Ensure where necessary support calls/incidents are escalated to the 2nd line helpdesk analysts and or helpdesk team leader

Escalate hardware calls/incidents and on-site engineer visit requests to the Helpdesk coordinator

Ensure 1st time fixes where necessary See full document attached to account

 Answer telephone calls/emails professionally and promptly

Full training to be provided by Baltic Apprenticeships and ITPS.

Desired qualities, skills and knowledge:

• Excellent Customer Service Skills
• Interest in and some knowledge/exposure to IT such as building/owning PC or assisting
• family members or friends with their IT needs
• Willingness to follow instructions and carry out all duties required of the role
• High level of verbal and written communication skills
• Driving licence to drive to Fire Stations around the County Durham and Darlington region
• Minimum grading of C/4 or above in Math’s and 5 in English

Salary Hours and Benefits:

• 18,000 per annum
• Monday to Friday 8:30am till 5:00pm
• 27 days annual leave
• Annual pay review
• Hybrid/flexible working
• Enhanced sick pay
• Enhanced maternity leave
• A clearly defined training and progression plan

There are career progression opportunities available upon completion of the program. You, along with your employer, may decide to progress into a full-time position with the business or progress onto a Level 4 Apprenticeship.

About Baltic

Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We specify in IT, Software Development, Digital Marketing and Data Analysis and help to transform peoples knowledge and passion into skills employers need.

If this sounds like the role for you, get in touch! Once we receive your application, our team will be in touch to help you with the next stage