IT Apprenticeship

Type: Apprentice
Region:

Baltic Apprenticeships are working with our client to recruit for an IT Apprentice join their team. They live and breath Apple Macs, which is why you won’t find anyone better to help solve your Mac technology problems.

They are one of the top support providers in and around London, and their reputation for excellence has been earned by working with some of the best known names in business; including the Institute of Directors, Conran Design Group, the Daily Mail Group, Procter and Gamble, Met Police, Snow & Rock, Selfridges, Scouts Association, Liberty, Estee Lauder and ASOS amongst others!

In this role, youll work towards your Level 3 Information Communications Technician delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Log support calls that come through via phone or e-mail
• Work with the helpdesk team to handle day to day requests
• Provide 1st line support to existing client base
• Escalate calls where necessary
• Use Teamviewer for remote access for clients
• Use a wide range of tools to test/troubleshoot and analyse problems
• Desktop and laptops set up including cabling and general connectivity
• Troubleshoot and analyse a wide variety of issues across a wide variety of software, hardware and office environments
• Installing and configuring equipment

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• 15,000 per annum
• Monday to Friday 8:45am-5:45pm
• 20 days annual leave plus Bank Holidays!
• Company events
• The company is employee owned. In 3 years they are looking to equally share out annual profits

Desired Qualities, Skills and Knowledge:

• Good interpersonal skills
• Ability to multitask
• Good organisational skills
• Passion for IT
• Excellent communication skills both written and verbal
• Grade 5/C in GCSE English and Grade 4/C in GCSE Maths

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician. 

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.