IT Apprentice

Type: Apprentice
Region: London

Our Client is an IT Support Company based in Newcastle providing IT services for companies based in County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, and Sunderland

KEY DUTIES:

First line support

Imaging and maintenance of PCs

Setup, update and fault diagnosis of customer IT systems

General network support and troubleshooting

Shadowed site visits

Call handling: Answering customer queries directly on the phone where required and maintaining accurate records

Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records.

Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)

Explaining technical issues in a clear way to non-technical clients

Answering the phone in a professional manner and, if relevant passing on any information promptly

CANDIDATE REQUIREMENTS:

Independent skills

Team work skills

Organisational skills

Good written and oral communication skills

Self-Motivated

Meets the eligibility below

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.

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