ICT Service Desk Apprentice

Type: Apprentice
Region: London

The Service Desk Apprentice is at the beginning of the ICT journey. A developmental role which through both formal and informal training, will progressively increase in responsibility towards the delivery of a Service Desk function to agreed service levels, performance indicators, targets and objectives as determined by Service Level Agreements.

Duties

To undertake training as deemed fit for the role

To be shadowed/mentored by other members of the ICT team to enable knowledge transfer

To meet agreed milestone of development and to seek to increase in confidence and ability in provisioning ICT service delivery

Assist in the problem solving ICT Service Desk incidents and service requests

Developing to perform ICT Service Desk function to ITIL standards and Service Levels

Support the ICT Service Desk for the day to day delivery of all Company and Client services

Respond to Service and Incident Requests as allocated to you or reassign as necessary

Maintain an accurate Configuration Management Database (CMBD)

Complete appropriate administrative functions including configuration, process and operational documentation and maintenance of Service Desk information

Ensure that all ICT functions achieve standards appropriate to underpin the delivery of the Companys strategy and service delivery

Undertake effective communications with staff, service users, councillors, trade unions, partners and other stakeholders in accordance with Company policy

Keep aware of ICT developments and innovation, consider their relevance to the Companys ICT strategy, and make recommendations on exploitation as appropriate

Carry out all other roles or task that are consistent with the level of this post or that fall within the scope of the role thereby ensuring that the overall business and operational priorities of the client are delivered in a timely and effective manner

Skills and personal qualities required

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Analytical skills

Logical

Team working

Initiative

Next steps

After the apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.

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