Customer And Casualty Claims Apprentice – Level 3

Type: Apprentice
Region: Yorkshire and The Humber

As a customer Claims Apprentice you’ll start by learning the ropes within one of our Motor Claims Notification teams. These are the people our customers call when they first want to notify us about a claim, so you can expect to deal with customers on the phone and by email on a daily basis. After this, your next placement is likely to be in a more specialist team, such as Liability or Loss, giving you the chance to develop more detailed and specialised experience and knowledge. From here, you could move to a different area to broaden your experience still further or decide to dive deeper into a specialism., Our Financial and Technical Claims teams work on some of Aviva’s biggest and most complex cases. You might be looking at large property or financial claims to help our customers get their businesses or homes back on track. You will work in small specialist teams (some of the best in the industry) to build your knowledge and confidence while delivering brilliant commercial customer outcomes. Throughout, you’ll study for a Level 6 Apprenticeship, which is equivalent to a degree.

You’ll review extensive medical records including hospital consultant and medical test results, and therefore will ideally having knowledge of human biology or a medical background will be helpful – but it’s not essential. You will develop a deep understanding of compliance, regulation and claims standards along with building exceptional care and empathy to ensure customer welfare and support are always front of mind., To join us on a Level 3 Apprenticeship, you’ll need at least five GCSEs or Scottish National 5s at grades A

  • -C (9-4) or have equivalent qualifications. These must include English and Maths.
  • For a Level 4 and 6 Apprenticeship, you will need the above qualifications plus have, or be on track to achieve, at least three A Levels (grades B, C, C or above) or four Scottish Highers (grades B,B,B,C or above) – or a Level 3 equivalent qualification.

    New insights, perspectives, and diversity of thought are invaluable to us. Which is why you don’t need any previous experience in claims to apply.

    Instead, we’re looking for:A genuine passion for helping customers

    Excellent communication skills

    Someone who can show initiative and look for different ways to get the best outcome for our customers and our business

    The ability to work independently and as part of a team

    Good prioritisation and planning skills Most importantly, you’ll need to be naturally curious, keen to take the lead when it comes to your own development, and excited by the prospect of building a long-term career with Aviva.

    Aviva paid more than 50,000 individual protection claims last year to a value of over 1 billion. To help us continue to deliver on our promises, we’re looking for Life Claims Assessors who are ready to be part of our amazing team that settles 98.3% of all individual protection policies., Smart working means you’ll still need to live within commuting distance of the office you’ll be based in. That way, you will get to spend time with your team in person as well as virtually. It’ll also help you access the support and people that will help you succeed., We’re a leading international insurance, savings, retirement, and investment business. We’re here to help our customers plan for the future and, when the worst happens, make things right.

    You might be thinking that we’re just another boring, corporate firm. But we don’t all wear suits and shiny shoes here. We’re proud to be different and just like our customers, our people are a diverse mix of cultures, genders, ages, perspectives, and ideas.

    You’ll be joining a highly motivated team to assess life insurance cover, terminal illness and critical illness cover insurance claims – from investigation, to keeping customers informed and through to claim outcome, providing exceptional customer service., What’s in it for you?A salary of 23,900 per year

    Paid study time and support towards professional qualifications

    A permanent job from the start

    A great support network to help you grow into your role

    25 days holiday, plus bank holidays

    Contributory pension scheme

    Discounts on all Aviva products

    Eligible for a performance-related bonus

    Flexible working and wellbeing support

    Paid volunteering time to get involved in projects and local communities

    What do we look for?

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