Apprentice Voids Support Officer
ApprenticeMark Your Interest
Apprentice Voids Support Officer
Type: Apprentice
Location: Sheffield (S2 1TR)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Complete pre-quit inspections with customers in their homes.
- Undertake inspections to check the general condition of vacant properties across the City.
- Complete property checks following void repair work.
- Input data from visits and inspections, including updating and checking a variety of IT systems.
- Carry out viewings and sign-ups with customers in our empty properties.
Where you’ll work
Manor Lane Depot
Manor Ln
Sheffield
S2 1TR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SHEFFIELD CITY COUNCIL
Your training course
Housing and property management assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
- Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
- Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
- Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
- Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
- Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
- Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
- Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
- Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.
Your training plan
You will be working towards a level 2 housing qualification standard.
Training will be once a week.
The training centre is located at CDC Centre, Cricket Inn Road, Sheffield, S2 1TR.
Requirements
Desirable qualifications
GCSE in:
English & Maths (grade 4/C Equivalent or above)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committees
https://www.sheffield.gov.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition.
This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme.
You’ll need to meet the essential requirements to be considered for an interview.
⚠Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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