Apprentice Travel Consultant
ApprenticeMark Your Interest
Apprentice Travel Consultant
Type: Apprentice
Location: Eastleigh (SO53 2DS)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Cooperate with clients to determine their need and advise them on appropriate destinations, travel dates, costs and accommodation
- Provide relevant information and brochure to customers
- Offering exceptional customer service, expert advice and personal recommendations
- Working to and achieving sales targets
- General administration duties
- Handling both incoming and outgoing telephone calls, face to face and web enquiries
- Selling holidays across a range of suppliers
- Deal with current travel problems
- Take payments
Where you’ll work
132 Winchester Road
Chandler’s Ford,
Eastleigh
SO53 2DS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ZENITH PEOPLE LIMITED
Your training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
- Your apprenticeship training will be a fully work based learning programme across 12 months
- Upon completion of your apprenticeship, you will achieve a level 3 qualification as a Travel Consultant
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Organisation skills
- Problem solving skills
- Team working
About this company
We are a family run cruise specialist established in 1995 in Birmingham. We moved to Hampshire in 2000. We predominantly sell cruises from the UK with Fred. Olsen Cruise Lines, PO Cruises and Cunard Line as well as other cruise lines. We are ABTA bonded and can sell all types of holidays and package holidays. We also create tailor made and luxury holidays. We are a highly regarded cruise specialist with the cruise lines We have seven staff and are looking to increase staff numbers since the business has grown post pandemic.
⚠Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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