Apprentice Service Advisor – Hyundai Birmingham
ApprenticeMark Your Interest
Apprentice Service Advisor – Hyundai Birmingham
Type: Apprentice
Location: Smethwick (B67 5EZ)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Training to provide excellent customer service and support the service department’s daily operations
- Liaising with customers via telephone and face-to-face.
- Supporting administration duties within the service department
- Welcoming customers to the service department and assisting with their enquiries
- Learn to coordinate with technicians to understand repair needs and service requirements
- Provide customers with information on available service options and parts
- Gain knowledge on warranty protections and cost-saving solutions
- Helping to manage workshop scheduling and workflow
- Notifying customers on service updates and vehicle times
- Developing communication skills to liaise effectively with customers, technicians and senior management
Where you’ll work
68 Hagley Road West
Smethwick
B67 5EZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
STAFF SELECT LTD
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner, including Functional Skills if required.
In-house training.
No day release.
Requirements
Desirable qualifications
GCSE in:
- English (grade GCSE – grade 4 or above)
- Maths (grade GCSE – grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Must be IT literate, some knowledge of IT packages such as microsoft, excel.
Confident to communicate via telephone and face to face.
Genuine willingness to learn.
Happy to work in a fast paced environment.
About this company
Hyundai are a car dealership based in Smethwick, Birmingham,West Midlands.
⚠ Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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