Apprentice Front of House
ApprenticeMark Your Interest
Apprentice Front of House
Type: Apprentice
Location: GILLINGHAM (SP8 5HS)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Setting the bar up for service
- Welcoming customers with an enthusiastic and friendly approach
- Seating customers
- Restocking drinks fridges
- Laying up tables as detailed on the daily table plan
- Taking drinks orders at both the bar and tables
- Explaining the food menu and taking food orders (paying particular attention to food allergies and intolerances)
- Clearing tables of crockery and glasses
- Hand drying and polishing glasses and cutlery
- Learning and making various types of coffees, tea and hot chocolate
- Cellar management and stock management
Where you’ll work
STAPLETON ARMS
CHURCH HILL
BUCKHORN WESTON
GILLINGHAM
SP8 5HS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
YEOVIL COLLEGE
Your training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Your training plan
The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Food and Beverage standard. On completion the apprentice will receive the Food and Beverage level 2 qualification. Functional Skills in Maths and English may also be required depending on current level.
Requirements
Desirable qualifications
GCSE in:
- English (grade Grade 9 – 4 / A* – C)
- Maths (grade Grade 9 – 4 / A* – C)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone conversation with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.
About this company
We are a busy family owned and run Freehouse business with a strong emphasis on serving freshly prepared, locally sourced food. Every customer is hugely important to us and serving good quality beers and wines is extremely important. We have a fabulous beer garden and are very family and dog friendly. We have owned and operated The Stapleton Arms for 4 years, we regularly host bands and community events.
https://thestapletonarms.co.uk/ (opens in new tab)
⚠Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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