Apprentice Customer Service Parts Advisor
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Apprentice Customer Service Parts Advisor
Type: Apprentice
Location: Worksop (S80 1TN)
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As a valued member of the team, you will have direct contact with customers via face to face, telephone calls and emails. You will provide customers with support on identifying the correct parts they require through to arranging delivery direct to the customers workshops.
Duties will include:
- Using systems and technology to meet customer needs.
- Using a range of communication skills, including listening, and responding in a way that builds customer confidence.
- Understanding the difference between and working with internal and external customers.
- Knowing policies and procedures, including returns and complaints.
- Understanding different customer needs and priorities to allow use to provide the appropriate service.
- Knowing the targets and goals you need to deliver against.
Where you’ll work
Sandy Lane Industrial Estate
Worksop
S80 1TN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WEST NOTTINGHAMSHIRE COLLEGE
Your training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
This is a work-based programme which means that, predominantly, your learning will take place on the site of your employment and within your contracted working hours.
You will experience a blended learning model.
This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
About this company
Partic Motor Spares are one of the largest family owned UK distributors of Truck, Bus and Trailer parts & accessories to independent end users and fleet operators throughout the commercial vehicle industry and beyond.
We have 13 branches located across the East Midlands, North Lincolnshire, East Yorkshire and West Yorkshire and have over 60 delivery vehicles on the road.
Service to our customers is paramount and we offer a first class delivery backed-up by superb technical support.
https://www.particmotorspares.co.uk/ (opens in new tab)
Company benefits
Overtime may also be available.
Work wear provided: Polo shirt, fleece, safety footwear, etc.
Birthday off.
⚠Disclaimer: This job listing is aggregated from a third-party provider and may have closed earlier than stated. Job listings are automatically updated, but availability may change. For the latest updates, visit the employer’s website or browse similar roles on our platform.
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