Junior IT Support Engineer

Type: Trainee
Region: London

At Allwyn Lottery Solutions, we’re not just about luck; we’re about innovation, support, and excellence within technology. Our IT Services Team is the backbone that supports our users with its array of systems and cloud platforms, ensuring our operations run smoothly and efficiently. As a Junior IT Support Engineer, you’ll be more than just a team member; you’ll be an ambassador for IT, playing a pivotal role in the seamless integration of our employees into our digital ecosystem and a key player helping ensure we deliver projects as we continually update our cloud infrastructure.

Key Accountabilities and Duties:

• Triaging and resolving user requests in key systems including Google Workspace, JAMF and the Atlassian Suite for users working mainly on Apple hardware
• Onboarding new starters with setting up accounts and hardware, through to ensuring they hit the ground running from day one with a customer-centric approach tailored to company requirements
• Involvement in key projects as the company’s network and cloud infrastructure is upgraded and enhanced
• Managing inventory and asset assignment for our team including remote hardware troubleshooting, logistic management with kit allocation and replacements delivered hand in hand with maintaining our inventory management system
• Provide in person support in our office in London and remote support as well for the remote employees in other countries/offices.
• Technical support and troubleshooting for meeting rooms/All hands meetings which are affiliated with our tech stack environment Google Workspace.
• Administer user accounts, permissions, and access controls in various business systems like Active Directory.
• Stay up-to-date with new technologies and services that could improve IT operations.
• Ability to cooperate with third party vendors in order to stabilise the lifecycle of our hardware equipment.

Minimum Qualifications

• University level degree (at postgraduate level is a plus) in Computer Science, Information Technology or relevant field of study
• Excellent oral and written communication skills
• Excellent presentation skills
• Excellent command  of  English language 

Minimum Experience

• A solid background in IT and have worked in an IT-related area or relevant studies
• Experience with macOS and cloud collaboration tools such as Google Workspace, Slack or Jira
• Passion for IT, Technology, and for delivering high-quality end-user support
• Ability to understand and explain issues from both technical and user viewpoints
• Passionate about delivering a great user experience by taking a customer-centric approach to end-user support
• Ability to adopt a security-first posture supporting the broader IT team in delivering systems and processes to ISO27001 and WLA standards.
• Basic networking skills in order to troubleshoot network connectivity issues.(Palo Alto / Cisco Meraki)
• Familiarity with cloud environments like AWS,GCP
• Familiarity with unix/linux command line.
• Familiarity with using Git command tools and managing repositories on platforms like GitHub.

Required Competences

• Confident, driven and dynamic professional 
• Results orientation
• Self-motivated, enthusiastic, positive and the ultimate team player
• Co-Working and Collaboration
• Conflict resolution skills
• Problem solving skills
• Able to built trustworthy relationship with internal and external stakeholders
• Creating problem solving approach and analytical skills
• Ability to provide  constructive Feedback
• Empathy skills, Communication (Active listening, conflict resolution), Inclusiveness 

• Decision Effectiveness
• Effective Thinking (Analytical, Forward, Conceptual)
• Growth Mindset (Manage change, Accept feedback, Resilience, Flexible behaviour)

• Planning & Organisation
• Passionate about quality and bringing value to the project
• Shows initiative
• Eager to learn on a constantly evolving environment – team
• Ability to prioritise and manage time effectively is important.
• Ability to work independently effectively.
• Ability to provide and maintain  documentation where this is needed.
• Ability to work collaboratively with our information security team and HR team.

• Be part of  a dynamic team with  enthusiastic experts that will support your talent and growth
• Embark on a journey within a diverse environment full of opportunities and challenges
• Comprehensive onboarding experience designed to facilitate your smooth transition
• Attractive salary and a bonus plan
• Health and life insurance for you
• Well-being allowance
• Developmental 360° feedback framework
• Extensive leave plan
• Employee Assistance Program with specialized Counselors / Licensed Psychologists
• Enjoyable and stable working environment
• Flexible working arrangements

• Modern workspace environment

• Apple equipment and top-notch office technology to support our hybrid working 

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimization in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships.

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