Customer Service Specialist Apprenticeship ADVANCED NATIONWIDE LTD

Type: Apprentice
Region:

What you will do in your working day

Key Responsibilities:

• General administrative tasks including photocopying, filing, and scanning documents
• Answering telephones and supporting customers with inquiries
• Diary management and booking appointments
• Handling a mixture of inbound and outbound calls, directing customers to relevant team members and departments
• Managing and responding to emails efficiently
• Upselling properties and referring leads to the appropriate agents
• Providing personalised support and guidance to clients throughout their real estate transactions
• Maintaining up-to-date knowledge of market trends, property values, and legal requirements
• Collaborating with agents, brokers, and other team members to facilitate smooth transactions
• Utilising advanced CRM tools to track and manage client interactions and follow-ups

The training you will be getting

Teaching and learning the skills, knowledge and behaviours within Customer Services:

• Customer service specialist
• Delivery of training to be confirmed

What to expect at the end of your apprenticeship

Future prospects include the opportunity to advance and become a licensed estate agent, with potential for career growth and increased responsibilities within the real estate industry.