Modern Apprentice – Customer Care Officer – ABC10641

Type: Apprentice
Region: Scotland

Job Purpose:

Before applying for this job, it is important that you and the Job Profile attached. These explain the job role and the type of person we’re looking for.


Marischal College, Broad Street, Aberdeen

Duration: Fixed Term, Full Time

The Modern Apprenticeship Programme is targeted at building our workforce of the future. Funding for training is available for applicants aged 16-19 and 20-24 (depending on the framework) and for disabled and care-experienced applicants between the age of 16-29. Please ensure, if you are applying for a Modern Apprentice post, that you meet one of these criteria.

About the Role:

The postholder will support and assist with a variety of tasks and projects in the Customer Service Operations team that will widen their knowledge and experience in this service area, alongside completing a Modern Apprenticeship framework. The postholder will assist in the smooth running of functions pertaining to customer service frontline teams, maintaining a consistently high level of customer care. Dealing with customer enquiries in a helpful and friendly manner

The post holder needs to hold as a minimum:

Good written/numerical and/or Customer Service skills gained through either Standard Grades/National 4 qualification(s) OR

Relevant work experience

The postholder is able to demonstrate:

Skills & Experience in:

Ability to understand and follow instructions

Self-motivated team player

Ability to grasp new topics quickly on a self-taught basis

Ability to communicate effectively, including non-verbal, verbal and written forms of communication

Ability to use ICT systems and programmes, such as Microsoft Office

Understanding of:

Importance of excellent customer service

Importance of confidentiality

Commitment to:

Completing the Modern Apprenticeship Programme

Willingness to learn, including using a variety of IT packages

Undertaking training and development as required

Working effectively as part of the Customer Service team

About Us

Please see Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact .

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: . We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:

  • have a disability
  • are care-experienced and aged 16-29
  • are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
  • have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
  • are New Scots aged 16-24 and are applying for any apprenticeships

Further information can be found at

Job Overview
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